My license key seems not to work – what to do?

Friday, March 28th, 2003

My license key seems not to work – what to do?

Created 2003-03-28 by Wajih-ur-Rehman.

I entered my license information through the client interface but it still says that it is a "trial version". How to solve this problem?

Following are some of the reasons for your problem:

  1. If your license name does not have a space at the end, make sure that you dont put the space at the end.
  2. license name is case sensitive.
  3. Your license name would be entered without the double quotes at the start and end.
  4. We recommend that you copy the characters present within the double quotes of the license name that was sent to you (but without the double quotes) and paste it in the required field.

Even after going through the above 4 mentioned points, the problem is not solved, kindly send us your license information that you recieved.

Migrating the Rules from EventReporter to MonitorWare Agent

Saturday, March 22nd, 2003

Migrating the Rules from EventReporter to MonitorWare Agent

Created 2003-07-22 by Wajih-ur-Rehman

How can I migrate the rules that I have defined in EventReporter to MonitorWare Agent?

This FAQ is only applicable to those who are using EventReporter 6.x and MonitorWare Agent 1.2 or higher. Follow the steps below:

  1. Click on Start and go to run. Type regedit.
  2. Browse to HKEY_LOCAL_MACHINE\SOFTWARE\Adiscon\EventReporter\RuleSets
  3. Export the above mentioned key and save it somewhere.
  4. Open the file created in the above step with notepad.
  5. Replace all occurances of EventReporter with MonitorWare\Agent. (Simply find and replace all from the Edit menu of notepad)
  6. Save the file and close it.
  7. Double click on this registry file.
  8. It will migrate all the rules from EventReporter to MonitorWare Agent and will also over-ride the previous rules defined for MonitorWare Agent.

How can I extend MonitorWare Database?

Friday, March 21st, 2003

How can I extend MonitorWare Database?

Created 2003-10-21 by Wajih-ur-Rehman

How can I extend MonitorWare Database?

You can create new fields and tables by appending u- before the names. This way the names of your custom fields and tables will never conflict with our fields and table names respectively since we will never add a field or a table name starting with u- but as of now we don’t support these custom fields and custom tables with any of our products.

If you could post the answers to the following questions on support@adiscon.com, perhaps we would be able to add your requested feature in the next releases of our products:

  1. What exactly are you looking for?
  2. Why exactly do you want to extend the database?

Your input in this regard would be greatly appreciated.

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