When working on a support incident, it is often extremely helpful to re-create a customer environment in the Adiscon lab. To aid in this process, we have added functionality to export an exact snapshot of a configuration. This is done via standard Windows registry files. Please note that when we have received your file, we are also able to make adjustments (if needed) and provide those back to you. This is a very helpful support tool.
Figure1: Export Settings to a file
To use it, please do the following:
| 1. | Go to "Computer Menu" |
| 2. | Choose "Export Settings to Registry-File" (be sure NOT to select a binary format - they are only for special purposes. You can also NOT review binary files for security-relevant data.) Please also note that you can export in Win32 or x64 format so please choose the right one for your system. |
| 3. | Save this registry file. |
You may be reluctant to send the registry file because of security reasons. We recommend you to review the contents of the registry file for security purposes with a notepad or any other text editor.
Please Note: We have a 1 MB limit on our mail account. Please zip the registry file and then send it to us. If the file size doesn't reduce after compressing it you should contact Adiscon Support for further instructions.
Fully XML Import & Export of Settings
It is now possible to save the whole configuration as XML. You can edit this XML, duplicate Services, Rules or Actions and reimport the Settings. This is very useful to sort and order large configurations.