MWAGENT SUPPORT
How Can We Help?
Find answers in the current MWAgent documentation or contact Adiscon through our Customer Service System for technical assistance.
Start with the Documentation
Many installation, configuration and troubleshooting questions can be answered directly in the current MWAgent documentation.
▤ Documentation
Installation, services, RuleSets, filters, actions, licensing and technical reference information.
? FAQ
Find answers to common questions about installation, configuration, licensing and operation.
Contact Technical Support
If you cannot find the answer in the documentation, please use the Adiscon Customer Service System. Tickets allow us to keep configuration details, attachments and replies together in one trackable request.
Before You Contact Us
✓ MWAgent version
Tell us which version and build you are using.
✓ Problem description
Explain what you expected and what actually happened.
✓ Error details
Include relevant messages, logs or screenshots where possible.
Support Options
Standard Support
- Available to evaluation and registered users
- Technical assistance through the Customer Service System
- Handled on a best-effort basis
Priority Support
- Priority handling for eligible registered customers
- Included with active UpgradeInsurance
- Designed for customers who require prioritized assistance
Still Need Help?
Open a support ticket and provide as much information as possible about your MWAgent environment and issue.