Frequently Asked Questions

Some things are simply often asked. Here we provide the answers! So it is a good idea to check this area if you run into queries.


General questions

Performance Tests and Results

Questions about Queues

How to perform a mass rollout?

How does the Rule Engine Work?

How to perform a mass update rollout?

How to get MonitorWare Agent 4.4 working on Windows NT4?

Is SMS-alerting possible with a GSM modem and the Send to Communications Port-Action?

Default Timevalues Setting in EventReporter/MonitorWare Agent/WinSyslog explained.

How To Enter the License Information

How to use Stored Procedures with ‘write database’?

Can I use the old EventLog Monitor with Vista?

I get format message errors (code 317). What does this mean?

Which Event Log Monitor to use for Vista?

Database Formats

To what extent MonitorWare Agent 4.x / WinSyslog 7.x Support SNMP?

How to run MonitorWareLine Products on Windows Cluster Servers?

What is the log file format for generating reports with Monilog for MonitorWare Agent, WinSyslog and EventReporter?

How to store custom properties of a log message in a database

How to process Syslog messages from Solaris 8/9 systems?

Can Event Reporter work with custom event logs / evt-files?

Why does the Client remain at the older version after “successfully” upgrading to newer version?

What is the log file format for generating reports with Monilog?

WMI returns 98 percent value while querying LoadPercentage property in Windows 2000. What about this issue?

Export settings to a registry file

Nextel to Receive Emails

Enabling Security Auditing

Hardware Configurations for Receiving Messages

Which Product Should I Purchase?

How can I send my configuration in a support case?

What is the recommended order of Stopping MonitorWare Agent / EventReporter / WinSyslog Service?

How can I make Event ID part of the actual Syslog message while forwarding to a Syslog Server?

System Requirements for Monitoring NetWare Files

Why does the File Monitor Service experience difficulties when accessing files located on a NetWare Server?

Why do I get “Type Mismatch” or “Page Not Found” Error when using the Online Web Access Viewer?

Why does the Port Probe Service Fails?

How to forward the messages with the original IP in the header instead of sender’s IP address?

How to avoid “file already in use” error in the Online Web Access Viewer?

Why does the Online Web Access Viewer displays wrong page reference?

How can I use a second sound card with the Play Sound Action?

Do I need a new Key for an Upgrade?

What does Event ID 1011 mean?

What is the difference between MonitorWare Agent Workstation and Server?

Timestamp in field “ReceivedAt” and “DeviceReportedTime” stored in the database is wrong ?

Does UNC Pathes work for WinSyslog, EventReporter and MonitorWare Agent ?

Records are not displayed on the Web when MYSQL was the underline database ?

Error on startup (Error event ID: 7026) explained.

What is the difference between SETP and Syslog?

Setup Error 1923

Step by Step Guide for Viewing Syslog Messages on Web

How to monitor a file on a remote machine?

How to use the Event Severity filter?

Adiscon products and the Microsoft SQL Server 2000 Desktop Engine

What is “Event ID 107”?

How to create complex filter conditions?

Difference between ReceivedAt and DeviceReportedTime

Numeric values for event severity levels

How to set the Windows 2000 event log size?

My license key seems not to work – what to do?

Migrating the Rules from EventReporter to MonitorWare Agent

How can I extend MonitorWare Database?

How to setup MonitorWare Products to use MySQL as database?

How to configure Cisco products for logging?



How can I get rid of control characters and linefeeds?

FAQ – MonitorWare Agent

MonitorWare Agent 4.x – Database Structure

Authentication problem while using MySQL Version 4.X

Forwarding IIS Logs to a central File

How to install MonitorWare Agent in silent mode?

How can I copy the current configuration to the other servers?

Logging to Different Files

Database Connection Problem

Error opening language file

How to setup file monitoring for ISA Server?

MonitorWare Agent 4.x – Database Structure Advantages

MonitorWare Agent as Syslog and SETP Server

Configurations for SETP and Syslog Server

Configurations for Forwarding the Events

How can I forward IIS logs to a syslog deamon?

I have an invalid source in my received syslog message – what to do?