How can I send my configuration in a support case?

Created 2004-07-15 by Tamsila-Q-Siddique.

I am using MonitorWare Agent / WinSyslog / EventReporter. How can I send the current configuration for a incident?

When working on a support incident, it is often extremely helpful to re-create a customer environment in the Adiscon lab. To aid in this process, we have added functionality to export an exact snapshot of a configuration. This is done via standard Windows registry files. Please note that when we have received your file, we are also able to make adjustments (if needed) and provide those back to you. This is a very helpful support tool.

To use it, please do the following:

  1. Go to "Computer Menu"
  2. Choose "Export Settings to Registry-File" be sure NOT to select a binary format – they are only for special purposes. You can also NOT review binary files for security-relevant data.
  3. Save this registry file.

You may be reluctant to send the registry file because of security reasons. We recommend you to review the contents of the registry file for security purposes with a notepad or any other text editor.

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