Frequently Asked Questions

Some things are simply often asked. Here we provide the answers! So it is a good idea to check this area if you run into queries.

General questions

• How to get MonitorWare Agent 4.4 working on Windows NT4?
• Is SMS-alerting possible with a GSM modem and the Send to Communications Port-Action?
• Default Timevalues Setting in MonitorWare Agent explained
• I bought a copy of MonitorWare Agent. How do I apply the license information?
• Which EventLog Monitor is to be used with Windows Vista?
• Can I use the old EventLog Monitor with Vista?
• How can I use stored procedures?
• I get format message errors (code 317). What does this mean?
• How to perform a mass rollout?
• How to run MWAgent on Windows Cluster Servers?
• How to store custom properties of a log message in a database
• What are the MonitorWare Agent Database Formats?
• How to process Syslog messages from Solaris 8/9 systems?
• Why did the version upgrade fail?
• WMI returns 98 percent value while querying LoadPercentage property in Windows 2000.
• How I can export my settings to a registry file?
• How I can use Nextel to receive emails?
• How I log security events?
• Hardware Configuration for Receiving Messages
• To what extent MonitorWare Agent 4.x / WinSyslog 7.x Support SNMP?
• How can I send my configuration in a support case?
• What is the recommended order of Stopping MonitorWare Agent / EventReporter / WinSyslog Service?
• How can I make Event ID part of the actual Syslog message while forwarding to a Syslog Server?
• Which Product should I purchase?
• Why does the File Monitor Service experience difficulties when accessing files located on a NetWare Server?
• Why does the Port Probe Service Fails?
• How to forward the messages with the original IP in the header instead of sender's IP address?
• Why do I get "Type Mismatch" or "Page Not Found" Error when using the Online Web Access Viewer?
• What is the log file format for generating reports with Monilog for MonitorWare Agent 4.x, WinSyslog 7.x and EventReporter 8.x?
• How to avoid "file already in use" error in the Online Web Access Viewer?
• How can I use a second sound card with the Play Sound Action?
• Why does the Online Web Access Viewer displays wrong page reference?
• What is the log file format for generating reports with Monilog?
• Do I need a new Key for an Upgrade?
• How does the Rule Engine Work?
• What does Event ID 1011 mean?
• What is the difference between MonitorWare Agent Workstation and Server?
• Can Event Reporter work with custom event logs?
• Is time stamp in field "ReceivedAt" and "DeviceReportedTime" wrongly stored in database?
• Does UNC works for WinSyslog, EventReporter and MonitorWare Agent?
• Records are not displayed on the web when I use MySQL?
• Can I extend the MonitorWare Database Schema?
• What is the difference between SETP and Syslog?
• I receive Setup error 1923. What to do?
• What are the system requirements for monitoring Novell NetWare files?
• How to monitor files on a remote machine?
• How to view Syslog messages via the web?(Step-by-step guide)
• How to use the Event Severity filter?
• Adiscon products and the Microsoft SQL Server 2000 Desktop Engine
• How to migrate rules from EventReporter 6.x to MonitorWare Agent 1.x?
• How to configure Cisco products for logging?
• My license key seems not to work - what to do?
• How to setup MonitorWare Agent to use MySQL as database?
• Which settings to use for the Event Log size?
• What is the difference between ReceivedAt and DevicedReportedTime?
• How to create complex filter conditions?
• What are the numeric values for event severity levels?
• What is the Event ID 107?
• Error on startup (Error event ID: 7026) explained.

Configuration

• I am facing problem while writing to MySQL 4.x database using Write to Database action. What should I do?
• How to Forward IIS Logs to a central File?
• How can I copy the current configuration to the other servers?
• When starting MonitorWare Agent, I get the message: "FATAL error opening the MonitorWare Agent language file".
• How can I log data from different devices to different files?
• I am having trouble logging data to the database. What can I do?
• How to setup file logging for ISA Server?
• How can I forward IIS log files to a syslog deamon?
• How to forward event logs from multiple machines to a central server?
• How do I configure MonitorWare Agent both as a syslog and SETP server?
• Can I run a syslog and SETP server concurrently?
• I have an invalid source in my received syslog message - what to do?
• How to install MonitorWare Agent in silent mode?
• What is the new Database Structure for MonitorWare Agent 4.x?
• What are the advantages of this new Database Structure for MonitorWare Agent 4.x?

More FAQ entries will be made available as frequent questions appear.