FAQ#
Use the FAQ when you need a direct answer to a deployment, licensing, troubleshooting, or maintenance question.
Deployment and licensing#
Operation and troubleshooting#
- How Do I Export Settings and Debug Data for a Support Case?
- How Do Default Time Values Work?
- Troubleshooting the Start Program action in MonitorWare Agent
- Configuration reload issues under high load in MonitorWare Agent
- Why are Logfiles sometimes not rotated in MonitorWare Agent 14.5 to 15.1?
- Log Rotation Naming Convention Change in MonitorWare Agent 15.x
- Why does log rotation fail when using ZIP compression in MonitorWare Agent?
- Queue Buildup During SQL Server Table Cleanup Operations in MonitorWare Agent
- Recommended Service Stop Order for MonitorWare Agent Maintenance
- Are MonitorWare Agent products affected by recent OpenSSL CVEs?
- Is MonitorWare Agent v15+ supported on Windows Server IoT 2025?
- Why do log files remain locked when multiple rules write to the same file?
- How to resolve performance issues on high-load systems?
- Is MariaDB supported by the ODBC action?
- Recommended Palo Alto Firewall Syslog Configuration